Terms and Conditions
General
Membership
Points
Rewards
Transitory Provision
Country-Specific Provision
BusinessClub™ Member Services
The BusinessClub™ program ("Program")and its benefits are offered at the sole discretion of InterContinental Hotels Group Services Company (“IHGSC”) and its subsidiaries and affiliates which are companies of the InterContinental® Hotels Group (“IHG Companies”), or which operate their hotel under a franchise agreement with an IHG Company. Hotel brands currently participating in the Program include InterContinental®, Crowne Plaza®, Holiday Inn®, Express by Holiday Inn®, Holiday Inn Resort® and Holiday Inn Garden Court®. Brands may be added or deleted at the sole discretion of IHGSC. Please click here to consult the list of all participating IHG hotels (“Participating Hotels”). The list of Participating Hotels may be amended at any time at IHGSC’s entire discretion.
GENERAL
1. Program Sponsor. The Program is operated by InterContinental Hotels Group Services Company, with offices at 67 Alma Road, Windsor, Berkshire SL4 3HD, United Kingdom and is administered in its name and on its behalf by International Customer Loyalty Programmes PLC, with offices at 5 Brighton Road, Croydon, CR2 6EA, United Kingdom (“ICLP”).
2. Program Assignment. The rights and obligations of IHGSC under the Program may be assigned or transferred by IHGSC to any other related or unrelated entity at any time, and performance thereafter shall be the responsibility of that entity.
3. Program Availability and Termination. IHGSC reserves the right to restrict, suspend, discontinue or cancel part or all of this Program upon 30 days' written notice posted on the BusinessClub™ Website and sent to the email address of all Active Members (the “Termination Notice”). No further claims for points will be accepted after the date of the Termination Notice and any claims made but not approved by that date will be deemed invalid and declined. Members may redeem earned points for rewards up to 90 days after the date of the Termination Notice. Points not redeemed thereafter will be forfeited. An Active Member is defined as any member having points activity (accrual or redemption) within the last 3 years.
4. Changes in Terms and Conditions. IHGSC reserves the right to change, limit, modify or cancel Program terms and conditions, benefits, conditions of participation, rewards and reward levels in whole or part at any time, even though changes may affect the value of points or rewards already accumulated. Members will be bound by any such changes.
5. Notice of Changes. Any such changes will be shown in these terms and conditions on the BusinessClub™ Website at www.businessclub.ihg.com and will be effective immediately unless stated otherwise. IHGSC will attempt to notify Active Members of Program changes, but will not be liable for failure to do so, and all members will nevertheless be bound.
6. Employer Restrictions. Some employers, by policy, may prohibit or restrict employee participation in the Program. IHGSC assumes no responsibility or liability for compliance with these policies. Members are informed that participation to the Program may require prior approval of their employer, and that it is the members’ responsibility to obtain such prior approval. Members will be asked to confirm prior approval upon enrolment into the Program.
7. Restricted by Law. This Program or participation therein is not valid and/or the awarding of BusinessClub™ points and/or the grant of rewards is void where prohibited or restricted by law in the country of the member's domicile.
8. Program Violations. Program violations, fraud or abuse is subject to appropriate administrative and/or legal action by appropriate governmental authorities and by IHGSC, including, without limitation, the forfeiture of all point transfers, rewards, or merchandise issued pursuant to point redemptions and any accrued points in a member’s account, as well as cancellation of the account and the member’s future participation in the Program.
9. Program Interpretation. Interpretations of Program terms and conditions shall be at the sole discretion of IHGSC. The decision of IHGSC is binding on all matters concerning the Program. Neither the Program nor any benefit offered by the Program creates, constitutes or gives rise to any legal or contractual rights by members against IHGSC or any other IHG Company.
10. Restrictions. Any accommodations, meetings or other services booked, for which points are claimed and awarded hereunder, are subject to the Participating Hotel’s terms and conditions. The Program cannot be used in conjunction with any other promotion or rewards program, other than Priority Club.
MEMBERSHIP
1. Conditions. To be eligible for membership under the Program, the following conditions must be met:
• The member must be a corporate booker, meaning that the member must be an individual who book guest and meeting rooms in hotels for and on behalf of his or her employer, for business purposes only.
• The member must be at least 18 years of age.
• The member’s employer must have its registered seat, domicile or branch in a Participating Country.
• Enrolment into the Program occurs exclusively by invitation of a Participating Hotel.
2. Exclusions. Are not allowed to participate to the Program:
• Employees of an IHG Company, or an IHG franchisee or ICLP.
• Travel agents and conference agents.
• Employees of employers that do not have their registered seat, domicile or branch in a Participating Country.
Members are allowed only one account per member.
3. Participating Countries. Countries, in which the Program is available (“Participating Countries”), are the United Kingdom, Ireland, France, Germany, Spain, Portugal, The Netherlands and Belgium. The list of Participating Countries is subject to changes by simple notice posted on the BusinessClub™ Website, at IHGSC’s discretion. Members will be enrolled into the national program of the Participating Country of the registered seat, domicile or branch of their employer.
4. Registration Process. Members are registered by hotel staff or by BusinessClub™ Member Services. On registration, member will be sent a login and password by email. Upon receipt of this information, member must complete the mandatory registration details online at www.businessclub.ihg.com and confirm acceptance of these terms and conditions. Member must confirm permission of his or her employer to enroll into and benefit of the Program.
5. Tier Levels. The Program has two tier levels, Silver and Gold. New members are enrolled into Silver tier level. Gold membership will be awarded to members having spent €10,000 in a 12 month period. Once members have earned Gold tier level, they will maintain such tier level for one year, starting from the month following the month in the course of which they acquired Gold tier level. To keep Gold tier level, members must have spent €10,000 at the latest on the anniversary date of acquiring Gold tier level. Members who fail to earn sufficient points will be downgraded back to Silver tier level.
6. Change of Employer. Members who change employers must update their contact details online and confirm permission of their new employer to enroll into and benefit of the Program within 30 calendar days of the change. Members keep points earned upon changing employers.
7. Cancellation of Membership by IHGSC. IHGSC may cancel any Program membership and revoke any and all unredeemed points collected by any member for reasons that include, but are not limited to: 1) violation of these terms and conditions; 2) misrepresentation of any information or any misuse of this Program; 3) violation of any national, state or local law or regulation in connection with the use of membership benefits; 4) failure to pay for hotel charges; 5) commission of fraud or abuse involving any portion of this Program; 6) more than one active account per member; or 7) action, in any other way, to the detriment of the Program, as may be determined by IHGSC in its sole discretion. Cancellation hereunder will be forthwith, by simple notice of IHGSC to the member concerned, and all points earned will be forfeited.
8. Termination of Membership by Member. Members may cancel their membership by written notice to BusinessClub™ Member Services. Members will have 30 days from the receipt of notice of termination to redeem their points. All unredeemed points will be forfeited after this date.
9. Lapsed Accounts. Any account which remains inactive for three consecutive years will be deemed to have expired and any unredeemed or unclaimed points will be void. Members may re-activate their lapsed account, but the previous points balance will not be re-instated.
POINTS
1. Award of Points. Points are awarded to members and added to their account on the basis of 10 points for every Euro (or its equivalent in a different currency, at the prevailing rate of exchange as displayed on the BusinessClub™ Website) of Qualifying Spent at Participating Hotels. Qualifying spend include expenditures relating to overnight stays, meetings, conference rooms, food & beverage services linked to meetings and all-inclusive meeting packages, excluding taxes, which have been paid in full. Points are not awarded on fractions of Euros. Qualifying Spend exclude taxes, gratuities, concierge and other hotel incidentals, and non-hotel expenditures booked and paid for through the Participating Hotel. Points are only awarded on corporate bookings. Leisure bookings are not eligible. Points are not awarded on cancelled bookings or bookings, which have not been paid in full. For weekend reward bonus points, all accommodation and meetings must include accommodation on a Friday, Saturday or Sunday night.
2. Points Have no Value. Points are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the Program terms and conditions. Points have no fixed or ascertainable cash value. Members have no ownership interest in accrued points and accrued points are not the property of the members. Use of the word "earn" in these terms and conditions and in marketing materials in relation to points shall mean "collect" and shall not infer that the points have any value until they are presented for redemption. Points may not be purchased or sold and are not transferable except as otherwise stated herein.
3. Points Adjustments. Points listed in a member’s account are subject to change to reflect actual spend, any adjustments and Program changes. Members, who believe that their account activity statement is inaccurate, must contact the BusinessClub™ Member Services. Point adjustments will not be made more than 90 days after the last day of the event, to which the claimed points relate. Members must keep all hotel receipts and invoices for their records, as they will be required for point adjustment requests.
4. Points Transfers. A member may transfer points from his or her accounts to another member's account, provided that both members must be employed by the same employer on the date of the transfer. The transfer is free of charge and there is no maximum or minimum transfer amount. The transfer must be made by the transferring member via the secure area of the BusinessClub™ Website. The transferred points will be deducted from the transferring member’s account and credited to the beneficiary member’s account.
5. Validity of Points. Points never expire, save in the event that a member’s account lapses, is cancelled, or that the Program is terminated.
6. Claim of Points. For a given event, points can only be claimed once. Any subsequent claim of points for the same event will be rejected. In the event of a dispute between members, who claim points for the same event, IHGSC will decide in its entire discretion to which member points are allocated and in which proportion. This decision will be final and binding on the members concerned.
Claims must be made within 90 days after the last day of the event, to which they relate. Points will not be awarded for claims made after that date. To claim points, members must register all Qualifying Spent on the BusinessClub™ Website, using the BusinessClub™ Points Claim Form. Upon submission of the BusinessClub™ Points Claim Form, the Participating Hotel concerned is informed of the claim and has 28 days to approve or reject the points claimed. Claims for points filed by members, but not yet approved or rejected by the Participating Hotel, will be listed as “awaiting approval”. Points for these claims will not be awarded until the claim is “approved” by the Participating Hotel. If the Participating Hotel declines the claim, the member will be notified of the decision and may appeal it via BusinessClub™ Member Services within no more than 28 days from the notification date of the rejection. Members failing to appeal will be deemed to have accepted the rejection. If the Participating Hotel approves the claim, the corresponding points will be added to the member’s account. If the Participating Hotel fails to decide on the claim within 28 days of the claim date, the claim will be deemed accepted and the corresponding points will be added to the member’s account.
7. Retro Claims on Joining. Upon enrolment, members may claim points for events at Participating Hotels, provided that the event must have taken place within 30 days preceding the date of application for BusinessClub™ membership and that the claim must be made within 90 days after the last day of the event, to which it relates.
8. Redeemed Points. Points listed as “redeemed” are deducted from a member’s account and can no longer be redeemed or transferred.
9. Exchange Rate. The rate of exchange used for the conversion into Euros of Qualifying Spend made in a different currency, for the purpose of calculating the number of points to which a member is entitled, is the rate of Reuters published at 10.30am GMT on the last business day of the previous calendar month and published on www.businessclub.ihg.com. Publication on www.businessclub.ihg.com occurs within 5 business days following the day of publication. A rate remains in force until publication of the new rate occurs. Such currency information is believed to be accurate, but IHGSC and/or any other IHG Company do not warrant or guarantee such accuracy. The calculation of the number of points on the basis of these currency exchange rates is final and binding on members and cannot be challenged.
REWARDS
1. Redeeming Points for Rewards. Members may redeem their points for rewards online at www.businessclub.ihg.com, using the BusinessClub™ Rewards Claim Form, or by email to BusinessClub™ Member Services. Rewards are offered by different independent merchants, who may vary by Participating Country of membership and may vary from time to time (“Redemption Partners”). The available Redemption Partners and the points required for the rewards will be detailed on the BusinessClub™ Website. Rewards offered in the form of e-vouchers will only be available in Euros and GBP. Members must have the required number of points in their account prior to redeeming points for rewards. IHGSC reserves the right to delete, add, modify or substitute rewards or award selections in this Program at any time.
2. E-Vouchers as Rewards. E-Vouchers are subject to the terms and conditions and restrictions imposed by the Redemption Partners, where they can be redeemed. The number of points required for e-vouchers are subject to change at any time. E-Vouchers are valid only at retail locations or at the online store of the Redemption Partner concerned and have no cash value. E-Vouchers cannot be returned or exchanged. Expired, lost or stolen e-vouchers cannot be reissued. The choice of e-vouchers is subject to change without notice. E-Vouchers are void where prohibited. All e-vouchers must be redeemed in accordance with the procedures specified on the e-voucher or other procedures specified by the Redemption Partner concerned. E-Vouchers are only valid for the individual mentioned on the e-voucher and are not transferable. E-Vouchers may not be redeemed for cash or any other form of credit. Identification may be required for e-voucher redemption. Unused portions of partially redeemed e-vouchers shall be considered void and fully redeemed. Change will not be given for partially used e-vouchers. E-Vouchers must be used by the stated expiration date, or they will have no value and cannot be presented for redemption.
3. LIMITATION OF LIABILITY. IHGSC, ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES, FRANCHISEES AND AGENTS MAKE NO GUARANTEES, WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO REWARDS, AND SHALL NOT BE LIABLE FOR ANY LOSS, EXPENSE (INCLUDING, WITHOUT LIMITATION, ATTORNEYS' FEES), ACCIDENT OR INCONVENIENCE THAT MAY ARISE IN CONNECTION WITH THE USE OF SUCH REWARDS OR AS A RESULT OF ANY DEFECT OR FAILURE OF SUCH REWARDS. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.
4. Tax Liability. Points or rewards received through participation may be subject to tax liability. All tax liability, including and without limitation, disclosure connected with the receipt and/or use of points or rewards is the responsibility of the member.
5. Independent Contractors. Redemption Partners are independent contractors. Nothing herein or in any other materials related to the Program is intended or shall be construed as establishing any agency, partnership, or joint venture relationship between IHGSC or any other IHG Company and Redemption Partners, including without limitation the use of the word "partner". IHGSC, its parent, subsidiaries, affiliates, franchisees and agents are not responsible or liable for the conduct of Redemption Partners and/or their programs or services, including without limitation any changes or discontinuances of their services or the delivery of products or services offered by them.
TRANSITORY PROVISION
Former IHG Corporate Bookers Programs. Members already enrolled in a corporate bookers program promoted by an IHG Company at the entry into force of this Program will enter this Program at the corresponding tier of their existing program, if their existing program had tiers. If their existing program was not tiered, they will enter this Program at the tier corresponding to their points balance (converted into points of this Program) or as directed by IHGSC.
COUNTRY-SPECIFIC PROVISION
In the United Kingdom, points on meetings are only granted on meetings sold at the 24 or 8 hour delegate rate.
In Finland, points on meetings are only granted on meetings sold at the standard 24 hour delegate rates or 8 hour day delegate rates (meeting room and food and beverage included in the package rates).
BUSINESSCLUB™ MEMBER SERVICES
Email: members@businessclub.ihg.com
